PDI shows "Bad Request - This combination of host and port requires TLS" while instance is Online

[G_NagaPavan]

Hello ServiceNow Community,

I am facing an issue with my Personal Developer Instance (PDI).

PDI: dev399493
Version: Australia
PDI Status: Online

The Developer Portal shows my instance as Online.

Instance URL:
dev399493.service-now.com

However, when I open the instance URL in the browser, I receive:

Bad Request
This combination of host and port requires TLS.

I have tested the instance using both Google Chrome and Microsoft Edge. I am using HTTPS, but I receive the same error in both browsers.

Could someone please confirm whether this is a PDI-side issue and advise how I can restore access to the instance?

I have existing learning and practice work in this PDI, so I would prefer not to release or reset/wipe the instance.

Thank you.

[Dr Atul G- LNG]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

@G_NagaPavan 

[Tanushree Maiti]

Hi @G_NagaPavan 

Several community members have faced the same instance offline issue this week. 

I faced the same Instance offline issue post multiple refresh on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.