Preview not generating for deduplication tasks in ServiceNow

richa_bhardwaj
Tera Contributor

while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"

richa_bhardwaj_0-1750941113718.png

 

Preview not generating for deduplication tasks in ServiceNow. I want to select a sample deduplication task and preview the results before applying a template, 

 

instead it should be like the below as instructed in the docs:

richa_bhardwaj_1-1750941114477.png

 

please help on same.

 

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