Problem.Fixes Notification how is it triggered.

[Joshua Comeau]

Recently noticed when filling out change requests receiving the following email notification:

Looking for the root cause on why the email is triggered. 

[Claude DAmico]

I'm seeing this event generated by the following:

1. BR - Check Related Problem Fixes - Change Req
2. SI - ProblemV2UtilSNC
   • checkRelatedFixes

[Joshua Comeau]

So any ideas on why its being generated is it based on what is filled out on the change request form?

[Claude DAmico]

I'll try to explain the Script Include to you. There is a piece I'm not 100% on how it works. This is from my OOB PDI on Tokyo.

tl;dr: If all the tracked fixes are no longer active, generate the event.

1. When a change_request record is updated, the BR tells the SI to run the checkRelatedFixes function in it's script.
2. (Not 100% sure on how this part actually works) When it initializes, it creates an fix tasks map using the property "problem.fix.records". According to documentation, this is what the property is for:
   • List of related task records (comma-separated) to track as fixes for this Problem. Used to notify the Coordinator when all the related fix records are Completed or Canceled.
3. That function checks if the current record's sys_class_name (table) is sn_cim_register
   1. If it is:
      1. It checks all sn_cim_inbound_m2m records for problem records for the change_request.
      2. Then, loops through those and checks if the table for any of the fix tasks are sn_cim_register or not
         1. If yes, check if any of the sn_cim_inbound_m2m records are active
         2. If not, check if any of the records are active in their respective tables
   2. If not:
      1. Checks if the table for any of the fix tasks are sn_cim_register or not
         1. If yes, check if any of the sn_cim_inbount_m2m records are active
         2. If not, check if any of the records are active in their respective tables

I hope this helps a bit.

[Joshua Comeau]

@Claude DAmico so this came out from Tokyo release and the notification was added from the upgrade okay so if we make this notification in active should cause no issue and should resolve the issue of receiving the email?