CMDB Health Dashboard Incomplete Score showing for duplicate.

[manikandanp]

I have encountered an issue with duplicate CI score calculation, causing it to be unable to complete the score. As a result, I  noticed that the overall percentage is not available on the dashboard.
I have validated the de duplication task and there are task created for duplicate ci even though the job not created any health result for duplicate metric.

Any one can help on this. I have almost checked all the documents available but unlucky.

[Pratiksha]

I think it might be reaching the threshold.

[manikandanp]

No I have already updated the threshold to max value. and its showing incomplete score.

[veronicalogde]

1. Run the CMDB Health jobs one by one from 'sysauto_script' table.
2. Monitor the 'cmdb_health_processor_status' and 'cmdb_health_metric_status' table every 10 seconds to see if any class is taking a lot of time to be processed.
3. The class will be matched up along with the 'metric' that it is being evaluated for. 
4. Check the CIs under the particular class and see if you can have an 'identification inclusion rule' or 'health inclusion rule' to filter out unnecessary CIs from the metric.
5. To configure the metric threshold, you can go to table 'cmdb_health_metric' and select the metric in question and modify the threshold on the related list for the record.

Try this 

[manikandanp]

Hi veronica 
I ran the job for duplicate 

as you can see the status fir it showing still in draft state
but for other metrics status is complete
and you can also see for business application the status is in progress