CMDB audit/Best Practices
Hi,What are the steps to Audit my CMDB. And what are the best practices to maintain the CMDB. Please provide your suggestions and refer if any useful resources are available regarding this.
Forum Posts
Issue with SolarWinds connector changing CI class of a Windows 2016 server to Network Gear
Hi all,We have been testing ServiceNow Discovery in Dev alongside the SolarWinds connector to populate our CMDB. We have started of with a specific IP range.ServiceNow Discovery works well. It discovers 3 servers as expected. Two 2012 windows servers...
Oracle Databases
Does every oracle database ci have a related oracle database instance ci?Or is there ever a case where an oracle database CI would NOT have a related oracle database instance CI -- for example, if the Oracle database is not part of a cluster?Oracle D...
Query on Service Graph connector vs IH ETL licensing
Understood that IH ETL is free to use. We have SG intune connector installed in DEV. Generally SG connectors Discovery/visibility licensing. Looking at the steps/code there, I will build my own IHETL or there are also blogs for the same - https://www...
Discovery Source "Engineeering Software"
Hi,We can see some CI records updated with Discovery Source as "Engineering Software".We know that it is relatedc to "Software Asset Management". But we need help on finding out which transform map/scheduled job/script creating Software/computer reco...
How to populate the choice field in computer table based on user field table
Hi Team, I have user table in user table Dev field is there User Table : Dev PC (drop down) YES/No If Dev pc = Yes(drop down) then in computer table Developer pc should Yes. If no then Developer PC No. If the “Assigned To” is Developer PC then the “S...
How to check the dependencies of a field on a table .
In cmdb_ci_handheld_computing i have 3 fields Business Unit Owned : u_cmdb_business_unit(reference field )Business Unit : business_unit (reference field )Business Unit Used: u_ci_visibility(list collector)now all are referring to same business unit...
ServiceNow Discovery- Populating Model Id for Software's running on Server/Device
Hello,All,I want to populate CI Model ID[model_id] field[reference to cmdb_model] for child ci of server/equipment. Example- Windows server is parent ci and there are different software running on Windows Server; and running software's like- web serv...
Only allow users with ecmdb_admin to create, update and delete CIs;All others can only read ci's
Only allow users with ecmdb_admin to create, update and delete CIs;All others can only read the ci's
Resolved! CMDB Cleanup - Questions to ask the client
Dear experts, I have the following set of questions which I have prepared to interview the customer and understand the (client to be) instance which requires a CMDB cleanup. Can you please suggest more or add/remove any more questions that you feel...
Is there any option to trigger approvals based on selected affected CIs related list in CRs
Hi All, Is there any option to trigger approvals based on selected affected CIs related list in Change Requests? After submission of CR, Change Owner will select and add the different affected CIs and based on these CIs Change Group approval needs to...
Create Monitor function to switch to an alternate event Monitor when the original one goes down
Create Monitor function to switch to an alternate event Monitor when the original one goes down in Event Management . How achieve this please let me know.
Why has ServiceNow provided 'Device type' attribute on IP router/IP switch table OOB?
Why has ServiceNow provided 'Device type' attribute on IP router/IP switch table OOB? We already have dedicated tables for routers, switches, firewalls, access points. Then why we have this TYPE field on Rotuer table for exmaple.Is doesnt make sense ...
Resolved! how to change the reference field value in child table without impacting the parent reference
Hello team, I have reference field in cmdb and is inheriting to all the child tables of cmdb_ci. Iam planning to change the reference table value of the same field in cmdb_ci_networkgear. how can I achieve this.
Not Able to insert record into New Table using Transform Table Method in Pattern Designer
Hello Team, I would like to discover SMB shares in CMDB on the windows server. We already have one OOTB table "cmdb_ci_file_system_smb" for this records. But currently service now does not support it. I just need to fetch the name and path from this ...
