PureStorage Flash Array fails to discover.

[Chris185]

I have enabled the pattern for PureStorage, verified that we are on the latest version of Discovery and Service Mapping Patterns (1.15.1) using Washington DC. And created a Basic Auth Cred that has been tested.

Attempting discovery on the PureStorage Device fails. Reviewing the discovery log I see that the first call to get the API version from the API is executed but fails to login or even try the cred.

Any ideas please?

[Cindy Trieu]

Hi Chris, on CMDB we don't own the discovery or service mappings, but perhaps I can guide you to the solution.

Are there any errors in the logs when you execute this discovery? Is this PureStorage pattern available OOB? Does this pattern depend on any other plugins or settings to be enabled?

[Chris185]

Yes there a pre-reqs, and each of these has been completed and verified. The OOTB pattern was inactive, has been set to active and then the pattern synced to the mid servers. Pre-Req are in the doc: Pure Storage FlashArray discovery (servicenow.com)

Since I appear to have opened this in the wrong forum, which one should I have used?

[Cindy Trieu]

In that case since it's OOB, the ITOM forum may be more appropriate. There are more discovery/patterns discussions there! https://www.servicenow.com/community/itom-forum/bd-p/it-operations-management-forum

Let me know if you have more questions!