Relationship Health

[adamtoth]

How do I get Relationship Health Scores to populate with CMDB Workspace? The orphan relationships says failure threshold reached. What does this mean? Duplicate relationships, orphan relationships, relationships not compliant with suggested relationships, relationships not compliant with containment rules, and relationships not compliant with hosting rules all show blank. Are there specific jobs that need to run?

Thank you,

Adam

[Najmuddin Mohd]

Hello @adamtoth ,

1. We have Failure Threshold defined in Health Metrics.

The CMDB dashboard displays the string 'failure threshold reached' when the number of CIs that are failing the metric tests, reaches the failure threshold set for the metric. CMDB Health stops processing for this metric in the current cycle, and therefore there is no aggregated health score for the metric.

It means that number of failures were more than the value defined in the Failure Threshold.

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123059#:~:text=The%20CMDB%20....

2. Regarding jobs, Yes we have Scheduled Jobs. These calculate the Health Metrics of the CMDB.

Navigation: ................service-now.com/$cmdb_health_properties.do


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[adamtoth]

Where do you find the health metrics and scheduled jobs as shown above?

[Najmuddin Mohd]

Navigation: ................service-now.com/$cmdb_health_properties.do

If the above solution helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Sandeep90]

@adamtoth please refer notes on this https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/configuration-manag... 

Unless there is a strong reason to get those numbers I would suggest to not turn on the job or increase the threshold for relationship health as it has impact on performance of the system.