Relationship Health

[adamtoth]

How do I get Relationship Health Scores to populate with CMDB Workspace? The orphan relationships says failure threshold reached. What does this mean? Duplicate relationships, orphan relationships, relationships not compliant with suggested relationships, relationships not compliant with containment rules, and relationships not compliant with hosting rules all show blank. Are there specific jobs that need to run?

Thank you,

Adam

[adamtoth]

The issue is not the threshold. The issue is it is not pulling in any CIs as shown above.

[Sandeep90]

@adamtoth  Is there any particular reason you are trying to view relationship dashboard data ?  This job is really computationally expensive for large cmdb and doesn't provide any valuable insights, from Xanadu its turned off OOB.   If you still want need it run from  Health Preferences -> scheduled jobs 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/configuration-manag...

[adamtoth]

I agree that these jobs shouldn't be run however our audit team has asked for info on the numbers it reports. When the jobs are turned on they seem to run without failure but then the table (relation health results) that should populate the results is blank. 

[Sandeep90]

Please run the jobs and you should see the data CMDB Workspace relationship dashboard.

[adamtoth]

Running the jobs does not populate the dashboard