reminder notification

[snowsid88]

How can a trigger a reminder notification for 10th 15th 20th day of the month to a user.

[Dr Atul G- LNG]

Hi @snowsid88 

https://www.servicenow.com/community/developer-forum/flow-sending-reminder-emails-every-day-after-th...

[AJ-TechTrek]

Hi @snowsid88 ,

As per my understanding, Below will helpful for you

Option 1: Use Scheduled Script Execution (Scheduled Job)
Create three separate scheduled jobs, each running monthly on the 10th, 15th, and 20th.

Step‑by‑step:
1. Go to System Definition → Scheduled Jobs → New → “Automatically run a script of your choosing.”
2. Fill in:
* Name: e.g., “Send Reminder on 10th”
* Run: Monthly → On: Day 10 → At: desired time (e.g., 09:00)

1. Script example:
(function executeJob() {
// Create a GlideRecord on sys_user to pick recipient(s)
var grUser = new GlideRecord('sys_user');
grUser.addQuery('user_name', 'ajay'); // replace with the actual user name or add your condition
grUser.query();
if (grUser.next()) {
gs.eventQueue('custom.reminder.notification', grUser, '', '');
}
})();

1. Then go to System Policy → Events → Registry
* Register a new event: custom.reminder.notification1. Go to Notifications → New
* Table: User (sys_user)
* When to send: Event is fired → custom.reminder.notification
* Who will receive: Event.parm1 or Users / Groups you choose
* What to send: Subject and body you like
Repeat steps 1–5 for the 15th and 20th (with different scheduled jobs).

Option 2: Use Flow Designer (more low-code & maintainable)
Create three scheduled flows.
1. Go to Flow Designer → New → Flow
2. Trigger: Scheduled
* Daily → Run monthly → On 10th day of the month → At desired time
1. Action: Send Notification
* Choose recipients
* Write email subject and body
Repeat for the 15th and 20th.

Best practice tips:
* If recipients change often, consider putting them in a user group and send the notification to the group.
* Use a single notification template if the message content is the same, and just trigger it from each schedule.
* Consider logging when you send (e.g., create a record in a custom table) if auditing is important.

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Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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ServiceNow Community MVP 2025

[Pradeep Thipani]

Hi @snowsid88 ,

You can use the flow designer to create a flow and send the reminder notifications. This will be the simplest way for reminder mails.

Thanks,

Pradeep