Hello,
I’ve created a flow in ServiceNow to send reminder emails on the 15th and 22nd day if the request is still in the "waiting for approval" state based on the RITM table. However, while the flow is correctly sending the email on the 15th day, it is also sending emails every day after the 15th, which is not the intended behavior.
Flow Setup:
The flow is supposed to trigger only on the 15th and 22nd day after the request is created.
I have conditions in place to check if the request is still in the "waiting for approval" state.
The reminder email is being sent on the 15th day, but after that, it continues to send the reminder every day, rather than just on the 22nd day.
Additionally, if the request is not approved, the record should be automatically closed on the 30th day after creation, and this condition is working as expected.
Problem:
The flow continues to send reminder emails every day after the 15th day, which shouldn't happen. The email should only be sent on the 15th and 22nd day.
Request:
Can anyone help me identify why the flow is sending emails every day after the 15th? Any suggestions for modifying the flow logic to ensure it only sends the email on the 15th and 22nd day would be greatly appreciated!
Note: The flow is already in production, and the issue needs to be fixed as soon as possible to ensure only the 15th and 22nd-day reminders are sent.
Thank you!
I updated my post above and sharing it again
This should give exact 15 days
If my response helped please mark it correct and close the thread so that it benefits future readers.
I updated my post above and sharing it again
This should give exact 15 days
If my response helped please mark it correct and close the thread so that it benefits future readers.
