Reports for Asset and CIs Reconciliation - ITAM? CMDB

[SunnyGriffin]

I am a new PA Admin for our SN platform, Vancouver Release. We aren't live yet, but looking to see if anyone knows an OOTB solution for reconciling CMDB CIs without Assets and vice versa. I see ITAM application installed, but wondering if there is something OOTB or a plugin I should have to see dashboards with this type of quality check for discovery of CIs missing Assets.

#CMDB #ITAM #ITOM #HAM/SAM #Reporting #PA #Vancouver

[Pratiksha]

As a Performance Analytics (PA) Admin for ServiceNow, you can leverage out-of-the-box (OOTB) solutions and plugins to reconcile Configuration Management Database (CMDB) Configuration Items (CIs) without corresponding Assets and vice versa. Here are some suggestions to help you achieve this:

1. Use OOTB Dashboards and Reports

ServiceNow provides OOTB dashboards and reports that can help you identify discrepancies between CMDB and Asset Management. Specifically, you can use these to identify CIs without corresponding Assets and vice versa.

Steps to Access and Customize OOTB Dashboards:

1. Navigate to IT Asset Management (ITAM):

   • Go to IT Asset Management > Asset Portfolio > Asset Dashboards.
   • Explore the OOTB dashboards available. These dashboards often have pre-configured widgets and reports that can provide insights into asset and CI data.

2. Navigate to CMDB Health Dashboards:

   • Go to Configuration > CMDB Dashboard.
   • The CMDB dashboard includes various health metrics such as completeness, correctness, and compliance. You can customize these dashboards to include specific reports on CIs without corresponding assets.
   • if you do not see any data here that meaans the health jobs are not running. You need to enable them in order to see this. 

Regards,

Pratiksha

[SunnyGriffin]

I am not seeing the Asset Portfolio>Asset Dashboards, do you know the plugin name or application I would need? I do have the HAM/SAM License for ITAM. I sent a message to our platform team and waiting for a reply, but they normally need the name to install/activate/enable.