Hi,
A customer is divided into multiple silos. They are using a single instance of ServiceNow with a shared CMDB.
One of the silos is about to be onboarded to ServiceNow. This silo is working with information which is clasified and cannot be visible to the other silos (i.e. network information). The character of the information is very sensitive and cannot be on cloud. So... would it be possible to onboard "Team Secret" to ServiceNow and store their CI's in the CMDB (shared fields) and have the sensitive data stored in a local DB and do lookups every time a CI/record is opened? Please see my crude drawing attached 🙂
Example:
Form showing CI123:
Fields visible to all:
CI Name: CI123
Created: 01-01-24
Updated: 01-02-24
Created by: USER1
Area: Network
Class: Router
etc.
Fields only visible to "Team Secret" (for all others the fields are blank):
IP: 192.168.1.1
Subnet: 255.255.255.0
Patch level: 1.1
etc.
Does this make sense?
