Forum Posts
Resolved! Any ServiceNow docs which mentions which CI's should be mapped to which class in ServiceNow
Hello all, Can anyone please let me know if Service-now has any doc page which mentions which CI type should be added into which class? Any quick help is much appreciated. Thanks,Pranita Bahuguni
User updates text is displaying in Alphabetical order, unsure why - see attached image.
As highlighted in the attached screenshot, the choices selected and filled out by the user (right hand side of the image} are displayed on the ticket update view (left hand side) alphabetically. This makes reading the ticket confusing for our admin u...
Is there any way to confiugre SG-JAMF to skip certain classes? for example cmdb_ci_printer?
Hello, We need to skip the JAMF integration to import cmdb_ci_printer records is there any place where we can set a fitler or something to skip that specific class?
Dependency map modeling with more than one filter level
I'm wanting to find the best way to be able to model the CMDB "manually".A requirement arose, where we have to model 3 class levels. Example:Application ServiceBusiness ServiceTechnical ServiceWhere relationships are N to N between classes.An example...
Change in position of form sections not reflecting on form
After changing the position of form sections in "sys_ui_form_section" table, respective changes are not reflecting on the form(cmdb_ci_computer). However if I look at the sections in form designer, the position of sections are showing correctly as se...
Resolved! What are the steps of deploying ITOM?
Dears, could you please drive me to the correct path of implementing ITOM and maintain a health cmdb? thank you beforehand for your response.
Extreme Networks AccessPoints
Is there a way to discover extreme networks accesspoints? i see the router and switch getting discovered correctly OOB but the accesspoints are also classified as IP routers.
location field on Wireless AccessPoints
Does location field gets captured in cisco wireless access points if the location field is populated on the IP Switch\Controller that the AP is connected via IP based (Horizontal) discovery? I am not seeing this happening in our environment. we are o...
How to provide create access to all cmdb table for only one country users
Hello All, We have requirement where in specific country users(ex:India) should have create access to ALL CMDB tables.When we built a create ACL it is providing access to India users but it is not letting other country users to create(Few ACL's were ...
Resolved! How is data populated in Serial Number[cmdb_serial_number]
Hi, We are having SCCM integration for importing the Computer and Server CI class in CMDB. I am seeing that the Serial Number[cmdb_serial_number] table is getting populated automatically by SCCM. I am not able to find any transform map or business r...
Load CI data through dashboard
Hi all,I've one requirement from business, where they need a functionality to load CI data through dashboard.So we have one dashboard and I need to build something so that user can go on the dashboard and using that functionality he/she can load CI d...
Resolved! Discovery lab: Application pattern step does not work as expected
Hi Experts, I am executing a lab in Discovery with Application pattern and despite checking everything end to end it does not seem to work and giving below error. "Operation executed with no change to the debug session (Note: This could be due to the...
CMDB related
GIVEN that I am a user with portfolio_editor or portfolio_admin role assignedWHEN I create a new Service in cmdb_ci_service table and/or Service Offering in service_offering tableTHEN I should NOT be able to assign user without service_editor role as...
How can I exclude (admin) accounts from anonymization?
I am preparing/testing the policies to anonymize personal data from our non-PROD instances.I would like to anonymize most of the data in our user accounts (firstname, lastname, username, employee number, etc) but at the same time I want to keep some ...
