Hi everyone,I'm seeking guidance on implementing a solution to update certain fields of Configuration Items (CIs).Here's the scenario:We have Windows servers with some empty fields, specifically the "Location" and "Install Date" fields.These servers ...
Hi Experts, Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...
Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
I have developed a custom component for my scoped application Generally when it get's published it will be available for customers to install it.My question is how can add my scope's custom component into SOW, since I want incident and sys_id to pass...
I continue to get new Duplicate CI tasks daily for records identified as duplicates that have been created over a year ago as well as updated a year ago. I am curious if there is a limitation on the number of CIs that run against the duplication sca...
Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta
Hello all, We are using SAM Pro for our software.If software no longer exists on a server, is it removed from the CI's form?If it isn't removed, how do you know what software is still on that server and what software isn't?I'm looking at the related ...
In cmdb health dashboard, I dont want Network adapter class to be considered for Staleness calculation. So I created a Health inclusion rule, gave condition like 'IP address is ANYTHING' and did not consider the staleness metric After creatin...
Currently I`m trying to discover a vCenter that has been migrated to AVS (Azure VMware Solution).I`m getting response on from port 443. Microsoft reject to open 9443 or 5480 ports. Is there any specific way to discovery the vCenter in Azure?
Hi, I have a question regarding "Most recent discovery", when I take the list of Windows servers and filter them out by most recent discovery as the last 90 days, we see more than 300 + servers filtered out and showing as "not discovered for years"...
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
What is the best approach to notify a team when any changes has been logged against a group of CIs? The team in question does not provide any support or approval for the CIs but needs to be made away when any of the Configuration Items are included ...