while importing data need to create ON Before transform script to check serial number in both parent & child tables to avoid creating duplicate records with same serial number
Remediate Duplicate Tasks - I just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...
After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...
Which Role Required other than admin to only view cmdb tables
what would be best role to provide read only access for cmdb_ci_server table for api user ?
We are busy sourcing data to populate our Business service mapping for Network Group and require some assistance.Do you perhaps have the standard Telco industry service catalogues (Network specific, not IS) as implemented by other Telco’s? The team w...
Hi All,I am importing Model ID field data for Configuration items.In mapping for Model Id field choice action is ignore and for field map referenced value field name is model_number.We have duplicate model_number also in model table .When i am impo...
I have many individuals who want to use the CMDB for tracking information related to CI's. This means they need direct access and will need to change specific fields as well. I also have IT Operations who want to add new and retire old CI's using th...
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...
Hi,ServiceNow has suggested to our customer that when CI's are ingested into CMDB from a Service Graph integration (e.g., Solar Winds or Crowd Strike) that for certain conditions (e.g., missing serial number) they can set the CI's to a "in review" ...
I am working on an extension section where I need to pull a file from the device and trying to pass it down to Pattern Pre/Post Script (When to execute = Post sensor). In this process, I pull the data and storing it in pattern table>column but not su...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
We have a problem with one field ip_address. Field is added to the form in a default view through form layout This field is also added via form designerWe've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothin...
When creating a child incident, by default the following elements are copied from the parent incident:short descriptionImpacted elementService impactedCategorySub-categoryAssignment groupDescription
