Retire policy Filter CI's count is mismatching with count from the platform

[nthelapolu]

Hi All, 

For same filter condition, the CI's count is mis matched from platform and Data manager in ServiceNow.

From Data Manager PFB Screenshot, Count is (21,737).

From Platform for same condition, it is showing less count(21,585), as shown in below picture.

Retirement Custom Definitions:

Please suggest, what might be the issue?

[Tanushree Maiti]

Hi @nthelapolu 

• go to cmdb_retirement_custom_definitions and set the active field for cmdb_ci to true. Refer: https://www.servicenow.com/community/community-central-forum/cmdb-data-manager-policy-filter-not-sho...
• https://www.servicenow.com/community/cmdb-forum/cmdb-data-manager-retirement-definition-and-retireme...
• Retirement definitions 

[nthelapolu]

Hi Tanushree,

It is already set to 'true', please find my last screenshot, in the post.