Retired CIs available for Change Requests to select

TyrellW
Tera Contributor

‎03-20-2025 07:58 AM

Hi All,

 

We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the CI for new Change Requests.

 

Is there an alternative way to achieve this or a setting I'm missing.

 

Thanks in advance

0 Helpfuls
  • 278 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-20-2025 03:47 PM

Hi @TyrellW 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715420

 

Try this if it work out or give some insights. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************