Comments are updating Multiple times

[Venkatapuram Ga]

Hello Team,

I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for the "Add Comment" action. If anyone has any suggestions on how to address this issue, I would appreciate it. Below is my flow.

[Shivalika]

Hello @Venkatapuram Ga 

Please share screenshots. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNe

EISQCY.

[Venkatapuram Ga]

Hello Shivalika,

I am converting the journal filled to a string, but I'm facing an issue. When I update a record in my Jira instance, it is also updating the previous comments. How can I stop the updates to the previous comments? I only want to update the current comments.

[Shivalika · Accepted solution]

Hello @Venkatapuram Ga  Please check the step passing comment to JIRA. 

Please note that "current.work_notes.getJournalEntry(1) for the most recent comment or current.work_notes.getJournalEntry(-1) for all comments."

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY