Retirement of Server - how to handle end points in Service Maps ?

[midjoule]

Hello,

We have some servers that are in the retirement process. We are wondering how we should manage End Points related to these servers in Service Maps. We could see that retired End Points put in Retired Install Status are still showing up on the maps.

How should we handle retired servers and end-points in service maps to keep the maps up-to-date and showing the truth ? Should we delete the end points ?

Best regards

[Yashsvi]

Hi @midjoule,

please check below link:

https://www.servicenow.com/community/itom-forum/retire-services-once-server-is-retired/m-p/1016852

Thank you, please make helpful if you accept the solution. 

[midjoule]

Hi Yashsvi,

It's not clear to me if I should retire or delete the cmdb_ci_end_point.

Would you have a clear answer ?

Best regards,

Julien