Hi, I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change manageme...
When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happeningIf I deactivate the Assign f...
Hi All - What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from - Assigned owner or managed by is empty? What are the rules in "General" to be configured?
Hello,We have a requirement to integrate LogicMonitor with ServiceNow for populating the CMDB.I see that there are 2 apps in ServiceNow storeApp 1 - https://store.servicenow.com/sn_appstore_store.do#!/store/application/87d68a8edb0d9c50cb4afe052c96191...
HI,we have CMDB Workspace 7.4 installed and I see Certification in the cmdb_policy_type table, but it is not in the drop down when I try to create a new policy.How do I get it to be added to the drop down?
I have installed the data certification plugin in my PDI but I do not have the option to do certifications.
Hi all, We're looking at capturing data integrations involving third parties in our CMDB beginning with GoAnywhere data transfers. We are currently planning on a custom CI Class that will allow us to grow the table as new data transfer types are onbo...
Good morning, Forgive me as my knowledge of VM administration is limited. We are looking for the best way to associate user records with their allotted VM Pool / Type to use in an operational scenario. In other words, we'd like the Service Desk to k...
Why do Remediate Duplicate Tasks show an Active=true status, even when Closed Complete? After I remediate a duplicate, and the task gets set to closed, I find myself having to go back and manually set the Active status to false so that it doesn't...
The usage of Dependency type (ngbsm_script) in Dependency view is unknown.It says that you can generate custom views, but for example, is it possible to do the following? example)・If an incident is linked to a CI, the corresponding CI will be display...
How do I clear a servicenow instance to start over SNIP - Import CMDB Data?
I Need to check in a business rule, if there are Cis certified with Empty attributes on Certification task. Where is this information for each CI and its certification status stored at?
I have been unable to create a CMDB Health Compliance audit rule to verify if laptops have SentinelOne anti-virus installed. Our CMDB does show we have laptops running the Sentinel Agent. Under CI Class ManagerUnder Certification TemplateUnder Cert...
TeamI need help again...Need to create a database view with the following tables. Can you provide me with where clauses?  cmdb_rel_cicmdb_ci_business_appcmdb_ci_business_capability Thanks againHope to see you at Knowledge 25
Hi Team, Could you please share the steps to enable Intergration HUB in my lower instance for testing purpose? and please also share more insights on this if it would be helpful for me to learn.