Role Required to Create Business Applications

[Jon Collins2]

Hi Folks, what role is required to be able to create Business Applications? I've searched the documentation and I cannot seem to find this. 

Thanks in advance. 

[Aman Kumar S]

Hey Job,

I found something in docs:

If you have an APM user role (sn_apm.apm_user), use the Business Application Life-cycle Management services to request, add, or retire a business application.

Role required: sn_apm.apm_analyst

Ref link:

https://docs.servicenow.com/en-US/bundle/sandiego-it-business-management/page/product/application-portfolio-management/task/manage-business-appln.html

[Jon Collins2]

We do not have APM in our environment. As an Admin, I can add Business Applications, but I need to determine a lesser role that allows this too, so other team members can input these. 

[Aman Kumar S · Accepted solution]

Then you are talking about this "cmdb_ci_business_app".

OOB these roles are allowed to create:

1. itil
2. asset
3. cmdb_ot_editor
4. cmdb_ot_admin

[Jon Collins2]

Thanks Aman! OOTB, this appears correct in my PDI, but our PROD environment apparently had an ACL modified. Thanks for your help.