SCCM Automation usecase

[Nidhi Priya]

We have a Scenario, where some automation needs to be done.

Suppose a person raises a request to install a software on his system through servicenow. Now, servicenow itself will trigger this software installation on the system and send a notification after the completion of the task.

Please let us know if this is possible and if yes.. How to achieve it?

[palanikumar · Accepted solution]

Hi,

Hope you have the necessary collections created at SCCM side. You can use Integration Hub - Microsoft SCCM spoke for this requirement. Refer the URL below for more details

https://docs.servicenow.com/en-US/bundle/sandiego-application-development/page/administer/integratio...

This spoke can add user to the collection so the installation can be initiated from SCCM. But we cant get the status of installation as SCCM does not respond the status back.

Thank you,

Palani

[Nidhi Priya]

Ok I will check the details.. We have already done the SCCM integration using service graph connector. 

Do i still have to follow- 

Connection and credential alias requirements in the doc and fetch the data separately from SCCM again?

[palanikumar]

Hi,

You should configure connection again for this SCCM Spoke.

Thank you,

Palani

[Nidhi Priya]

Thank you so much for your valuable inputs!!