SCCM Error for Computer Identity

[Ashish48]

Hi All,

We are getting this error while running SCCM for computer identity.

java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "name" is null
at com.glide.db.TableDescriptorProviderFactory.get(TableDescriptorProviderFactory.java:14)
at com.glide.db.TableDescriptor.getProvider(TableDescriptor.java:903)
at com.glide.db.TableDescriptor.getSchema(TableDescriptor.java:235)
at com.glide.db.TableDescriptor.get(TableDescriptor.java:91)
at com.snc.cmdb.identify_reconcile.Util.getElementDescriptor(Util.java:116)
at com.snc.cmdb.identify_reconcile.RecordWithState.normalizeIPAddress(RecordWithState.java:1800)
at com.snc.cmdb.identify_reconcile.RecordWithState.processAttributes(RecordWithState.java:1774)
at com.snc.cmdb.identify_reconcile.RecordWithState.<init>(RecordWithState.java:227)
at com.snc.cmdb.identify_reconcile.APIPayloadWithState.loadData(APIPayloadWithState.java:61)
at com.snc.cmdb.identify_reconcile.EnhancedPayloadManager.loadData(EnhancedPayloadManager.java:47)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.importData(IdentificationEngine.java:754)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.execute(IdentificationEngine.java:674)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.executeAndGenerateOutput(IdentificationEngine.java:613)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.execute(IdentificationEngine.java:570)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.createOrUpdateCI(IdentificationEngine.java:416)
at com.snc.cmdb.identify_reconcile.PayloadMerger.execute(PayloadMerger.java:256)
at com.snc.cmdb.identify_reconcile.PayloadMerger.mergeAndExecute0(PayloadMerger.java:324)
at com.snc.cmdb.identify_reconcile.PayloadMerger.mergeAndExecute(PayloadMerger.java:66)
at com.snc.cmdb.identify_reconcile.IdentificationEngine.createOrUpdateCI(IdentificationEngine.java:391)
at com.snc.cmdb.identify_reconcile.listener.IREMessageListener.invokeIre(IREMessageListener.java:336)
at com.snc.cmdb.identify_reconcile.listener.IREMessageListener.onMessages(IREMessageListener.java:154)
at com.glide.db.impex.transformer.service.RobustImportSetTransformerDAO$ThrottlingListener.onMessages(RobustImportSetTransformerDAO.java:156)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.processBatch(RobustImportSetProcessor.java:125)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.transform(RobustImportSetProcessor.java:83)
at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:166)
at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114)
at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91)
at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:271)
at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:100)
at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:194)
at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:197)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:177)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:167)
at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:577)
at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:396)
at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:396)
at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:172)

[Ashok Sasidhara]

Check if the issue and solution mentioned in the following URL is relevant:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584760

[shivani42]

Hi Ashish,

did you get solution for the issue. We are also facing the same issue while running SCCM computer identity schedule import.

Regards,

Shivani