Hello Everyone,I have a doubt on "Assigned to" field configuration in the Hardware table(alm_hardware) and CI Form (cmdb_ci_computer).For Example If I change the "assigned to" field in the hardware table , the same user is updating in the CI Form.The...
Hello all,I have a published SN report that lists a number of Business Applications based on condition filters. The published URL for the report is getting emailed to ITIL and non-ITIL users in order to view.Unfortunately the report is showing empty...
Hi team, i want to call email script in my send email action in flow designer please suggest
Hi Community,My use case:--I am importing data into the COMPUTER table, but i want if the user selects os is Windows, then the same record should be inserted into Windows Server and i did that. But the problem is when i import data into computer clas...
Hi, Clients CMDB is being updated manually using transform map. We have now integrated SCCM to pull the end user devices. But we have encountered a case where serial number is present in the CMDB in small alphabets (eg: etwagsn) and when SCCM is brin...
We have installed the Qualys CMDB Sync application (2.2.0) latest version. We have detected that it creates duplicate CI's and we don't know how to prevent this. We have read all the Qualys Cloud Platform documentation when installing it on our test ...
I have recently observed that Import logs are not created when you import something using the transform maps. Below is the resolution of this issue, In order to enable the import logs again,you have to create this property and set it to true: glide.i...
HiRecently we noticed that some of the default Service Graph SCCM connector mappings were missing.We don’t know why this happened.See screenshots for example missing mappings such as ‘Source Native Key’, ‘Name’ , ‘Serial Number’.When we try to remap,...
Hi Scripted audits (cert_audit of type scripted) results are not taken into account in the CMDB Dashboard. I don't see any reason why they would not based on documentation. Has anyone ever managed to do this? Am I missing something? RegardsFlorian
We have integration configured with ServiceNow and CyberArk and it is working fine for Windows, Linux and vCenter service accounts.Now we are trying to integrate an Azure account, we have it working using “internal” credentials(store credentials in C...
We are discussing the best way to somehow incorporate our meeting rooms in the CMDB. They contain various technical equipment (Teams PC, screen, digtal whiteboards aka touchscreen, and other special equipment) and our Servicedesk would like to open a...
Hi, I am testing a change, when I selected a CI as affected CI. The Impacted CI/Services tab- list is empty. Logically there should be 3 services over here. Any idea, why services are not picked. There are relationships b/w the CI i selected and pare...
Hi Community , we have requirement that we have to load the record in servicenow cmdb_ci from snowflake , but we are not sure which connection would be best , we have referred some article they says Snowflake doesn't recommend JDBC, some says rest Ap...
Hi Team, In Asset table,the configuration item is auto populated. How is it done?Is it based on the change in any field?Why it is showing same CI for different models?How does it sync? Some of them are showing empty Some of them are updated with CI R...
This ever-frustrating topic that keeps coming up when discussing relationships with my colleagues. You have "This Service" which provides a hosts of functionality. You then create "That Service" which adds more functionality to "This Service". My ...
