Using Dynamic CI Groups to set Support Group

Patrick Brown
Tera Contributor

2 hours ago

I'm trying to set the Support Group on several related CIs.  I have created a Dynamin CI Group and related CI Group.  This is populated via query.  This part is working fine.

 

The CI's still have the Support Group set to null.  Do I need to create a Technical Service Offering and link it to the Dynamic CI Group?  Is there a scheduled job that needs to run? 

 

PatrickBrown_0-1771445355567.png

 

Thanks,

 

Patrick

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fknell
Kilo Patron

2 hours ago - last edited an hour ago

Hi @Patrick Brown,

Yes, you have to create a TSO in order to set the support group. Once done, you can execute the 'CSDM Data Sync' job to set the data. Normally, the job runs at 3 h in the morning. 

 

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Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes 

 

Hope this helps! 

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