I'm trying to set the Support Group on several related CIs. I have created a Dynamin CI Group and related CI Group. This is populated via query. This part is working fine.
The CI's still have the Support Group set to null. Do I need to create a Technical Service Offering and link it to the Dynamic CI Group? Is there a scheduled job that needs to run?
Thanks,
Patrick
Hi @Patrick Brown,
Yes, you have to create a TSO in order to set the support group. Once done, you can execute the 'CSDM Data Sync' job to set the data. Normally, the job runs at 3 h in the morning.
Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes
Hope this helps!
Hi @Patrick Brown,
Yes, you have to create a TSO in order to set the support group. Once done, you can execute the 'CSDM Data Sync' job to set the data. Normally, the job runs at 3 h in the morning.
Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes
Hope this helps!
