Service Graph Connector for SCCM - Deleted disks from SCCM

[KRafi]

We have set up the service graph connector - SCCM integration to import comptuers, servers,network devices and disk information from SCCM.

However, disks are frequently getting removed from SCCM due to reasons after which the same disk is not getting removed/updated in ServiceNow.

This leads to wrong disk size calculation on a particular device.

Is there any out of the box/custom solution available to update the integration to remove/update status of deleted disks?

[AJ-TechTrek]

Hi @KRafi ,

Please check the data source of Disk from SCCM as well as use the ETL hub to check the field mapping for Disk.

you can also refer the below docs.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

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Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[KRafi]

I have checked the data source and mapping for SG Disk in sccm and there are no state columns or date field information being mapped which is making it difficult to identify which ones are being updated on a daily basis and the deleted disk information is not being recevied from SCCM at all @AJ-TechTrek 

[AJ-TechTrek]

Hi @KRafi ,

I agreed we will not received the deleted disk and status information from SCCM but you check the staging table if we are receiving anything like status or you can ask SCCM admin to see if they are able to provide so , in that case you can update or modify the SQL Query.

Also to get more visibility of mapping and field , use the Integration Hub ETL which help you alot to understand the mapping.

Refer below screenshot, which may help you, As you see there are maping with two tables, Computer and disk.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[AJ-TechTrek]

Hi @KRafi ,

I agreed we will not received the deleted disk and status information from SCCM but you check the staging table if we are receiving anything like status or you can ask SCCM admin to see if they are able to provide so , in that case you can update or modify the SQL Query.

Also to get more visibility of mapping and field , use the Integration Hub ETL which help you alot to understand the mapping.

Refer below screenshot, which may help you, As you see there are maping with two tables, Computer and disk.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024