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ITOM & ACC discovery for databases

Hello community, I want to know if ITOM discovery or ACC can discover and offer information about database instances such as tables, views, and other details. Or do they only discover database instances without details?

Build CMDB relationships

Hi, We have loaded million of CI in ServiceNow without any association, how do we retrofit the association, is there any recommended approach? Can we write any script or is there any functionality in servcienow to build those relationships.Important ...

UjjwalJ by Tera Contributor
  • 485 Views
  • 2 replies
  • 0 helpfuls

Catalog Item - Multi Row Variable

Hi All, I have created a record producer on alm_transfer_order table in HAM module. I have used a multi-row variable to allow multi asset selection in the form.On selecting 1 asset here, request form is getting auto submitted (unable to select multip...

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Service Mapping Application Pattern

Hello Everyone, Hope you are doing well..! I have created a process qualifier and custom service mapping application pattern for one of the middleware application and 13 servers are associated with that middleware application. The additional data whi...

Sai184517 by Tera Contributor
  • 459 Views
  • 2 replies
  • 0 helpfuls

Challenges with Removing Duplicate Records in CMDB Table

Hi,  We are currently facing challenges in removing duplicate records from the CMDB table. Our instance is integrated with multiple tools such as SNOW software, SCCM, etc. We have performed mid-server discovery and also cross-checked via Excel, confi...

Resolved! Questions on CMDB Workspace development

Hi Experts,  I'm doing development on CMDB workspace, anyone can tell how to do below? 1. in CMDB Workspace > CI Overview > click into Class e.g. 'Mobile Device', how to configure the default Column view under UI Builder or located in somewhere? 2. C...

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MB Ng by Tera Contributor
  • 1115 Views
  • 4 replies
  • 7 helpfuls

Resolved! CMDB query builder to show apps installed on server

Hi, How to query servers having applications installed on them 1)is it mandatory to have them in cmdb_rel_ci table already ? as pre requisite?2)ALso in CMDB query builder whenever i try to add relationship, it gives me only one choice= DUplicate of ,...

Nisha30 by Kilo Sage
  • 906 Views
  • 5 replies
  • 1 helpfuls

Best IRE setup for Servers and Network Switch to prevent duplicates

HI, Our client was using OOB IRE setup for most of the CIs. We are seeing so many duplicates and we want to perform the cleanup activity and review the IRE rules for all classes. Please advise if there is any best practices to do this activity. Also ...

jaganr10 by Tera Contributor
  • 556 Views
  • 2 replies
  • 2 helpfuls