Hi all, In CMDB data foundation dashboard, this "Handled Duplicate CIs" metric showing zero as result. I remediate most of the de-duplication task still value is not populating. I also go through the playbook which is provided by servicenow but tha...
Hello All, I am trying to discover the DVR systems and Label Printers through ServiceNow Discovery . Any inputs how to get them discovered ?
Hello all,Question, how can i export or report on - the discovery logs module for devices labeled in the Short Message as "blacklist".Currently we are showing various devices not being discovered and i want to show management and the sys admins - the...
I want to know how to create the service offering and connect it with the CI.
Hi All,I have reference variables that loads values for the requested_for onload using advanced ref qualifier.When I change the requested_for the initially loaded values are still available on the reference field.Is there a way to trigger the variabl...
Hi team,I followed the steps outlined in the documentation, but I don't see a related link to publish the model. Here is the documentation I referenced.I noticed an OOB bundled model here, which has components attached, but there’s no related link un...
Hello,I have a date field called Expires (u_expires) on the cmdb_ci_business_app (Business Application) table. I want to achieve the following:15 days before the expiration date: The u_expires field should be highlighted in amber (yellow).On the day ...
Hello,due to misconfigured SG Azure connector (and maybe other stuff) we have plenty of Azure Cloud service accounts in our CMDB. Over the time Cloud discovery and SG Azure connector have linked Azure datacenters to these wrong records. And in the en...
How can I create a monthly recurring catalog request item? I found some information that references creating a schedule job and scripting. But we are trying to avoid any king of scripting if possible. Any information you can share will be greatly a...
I have been attempting to use Planned Maintenance to create tasks as part of regularly scheduled maintenance for CIs, but so far I haven't found this feature to be very intuitive to set up and seems to give inconsistent results. Below is one of the s...
Starting to build service maps for our cloud platforms. The mappings look great and exactly what we're looking for. However, when doing impact analysis on a change to a Cloud Service Account, the 'Refresh Impacted Services' action does not identify t...
Hello All,We had a requirement to add the 'On Hold' state to the Project table. This has been implemented, along with the necessary changes in the dictionary attributes.Currently, when we change the project state from 'On Hold' to any other state, th...
Hi All, I have an advanced ref qualifier and I am calling a SI Javascript:new NewIPC().getIPCServersForCurrentUser(current.variables.req_for); In my SI I am not sure how to receive or map the var req_for. I am only trying this because in my AJA...
Hello Experts! Is there a way to assign tasks by dot walking to user/group references on other tables using new Data Certification Policy under the new Data Manager/ CMDB Workspace 6.x.x?? I want to use Data Certification Policy under Data Manager of...
Working on CMDB Relationship.Through this doc about relationship governance rules - (Doc ), apparently the rules cannot be edited.I would like to see how the Relationship Jobs work, How they find the orphan, duplicate and stale relation. It must be w...
