Dynamic CI Group vs. Principle Class
Hello, What is the difference between Dynamic CI Groups and Principle Classes in CMDB? Are there use cases for each to help clarify the difference? Thanks!C
Forum Posts
Populating variable with Child from cmdb_rel_ci table
Hello, I'm facing following scenario. I have 2 variables: Service and Application. Service variable is a reference variable to one of the CMDB Classes. Application variable is a reference variable to cmdb_rel_ci table. I've set filtering for this var...
Seeking Guidance: Implementing Solution to Update CI Fields
Hi everyone,I'm seeking guidance on implementing a solution to update certain fields of Configuration Items (CIs).Here's the scenario:We have Windows servers with some empty fields, specifically the "Location" and "Install Date" fields.These servers ...
Json to string
Hi, can any one please help me on the below requirement.In Cmdb network circuits table record i have a field Attributes which contains the data in json format.now I have to create a button/icon beside the field and when it clicks it should give a pop...
IRE Rule to avoid to update the OS for Windows Server
Hi Experts, Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...
How can we add 'Add' button in affected ci tab on Change task related list
Hello Experts I need to configure Add button in Affected ci tab in change_task related list, please let me know how can we add , OOB we have this add button on change_request same functionality i want it on change_task table RegardsRak**bleep**h
Model Category for IP Addresses
Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...
How to update a CI with Management IP instead of its NIC
Hi, We have some computer devices(Windows Servers, Printers, Switches etc) that are updating with its NIC. But, we want only management IP to be on the CI instead of its NIC. Can you please tell me how to update the CI with its management IP only and...
How to create an agent alert if it goes down
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
How to leverage or add scoped application custom component in Service Operations Workspace(SOW)
I have developed a custom component for my scoped application Generally when it get's published it will be available for customers to install it.My question is how can add my scope's custom component into SOW, since I want incident and sys_id to pass...
Resolved! Duplicate CI task process
I continue to get new Duplicate CI tasks daily for records identified as duplicates that have been created over a year ago as well as updated a year ago. I am curious if there is a limitation on the number of CIs that run against the duplication sca...
How to caregorise Appliances
Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Configuration item is wrongly updated on a vulnerability response item ticket.
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Zabbix Integration with ServiceNow through Rest API integration
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta
Database view to show dot walk fields of a table
I have a requirement to expose a table to third party system however the dot walked fields are not getting synced. How can i sync these fields.Can we use a database view to show these fields on the table?For eg: Server table (cmdb_ci_server) has Assi...
