Service Mapping - Determining how a connection is decided

[smouazzen]

Created several service maps where a connection from a production web server to both development and production database servers was displayed on the map. Other than going to each server to check, how do we determine what method or technique ServiceNow used to decide that these connections are made from the source to the target.

Tried going through the discovery logs on the Service Map but they only show the commands/responses used to discover the source and target CIs, and not how Service Map decided that there is connection out to a database or another target. 

Thank you,

Sam

[smouazzen]

Hi Ajay, again thank you for your help. Can you point me to the config file you mentioned and how to parse: "Also you can disable the Traffic based discovery and used the pattern to make the connection like you can use the config file to source server and refer the configuration , parse the same to make connection pattern with destination Server"

Appreciate your help,

Sam

[AJ-TechTrek · Accepted solution]

Hi @smouazzen 

Config file provided by the customer for Source Server  example your connection details store in a Xml or Notepad on Source Server that Means config file of that data, File name can be Config.xml and use the use that Path or file to retrieve the data and there are multiple OOB function available (Like Delimiter Regex etc),  to parse the data and store in a Variable to make connection from Source to destination Server.

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Thanks

AJ

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