Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Service Now discovery failing for linux server

jack33
Tera Expert

‎11-28-2023 12:04 AM - edited ‎11-28-2023 12:16 AM

Hello,

 

Trying to perform discovery for linux server which is hardware appliance getting credential issue
1.Getting SSH credential issue - When checked with team internally they said not allowed to configure user account at device end
2.when tried with SNMP only - credential got successful but discovery completed without CI update and discovery status says > Active, couldn't classify ,identification phase not triggered

 

Can someone please help

Thank you

0 Helpfuls
  • 607 Views
1 REPLY 1

Prabhjyot Sing1
Mega Guru

‎11-29-2023 06:20 AM

Hi @jack33 ,

 

You cannot discover Linux servers through SNMP protocol, as there are no classifiers or process defined to discovery Linux servers through SNMP.

I would suggest you revisit the Linux credentials deployment to have a non-root credentials for discovery purpose.

 

I am attaching docs for Linux discovery in case you haven't gone through it yet, this explains what is required to discover Linux server.

 

Linux discovery (servicenow.com)

 

Regards,

Prabhjyot Singh

0 Helpfuls