Service Now discovery failing for linux server

jack33
Tera Expert

‎11-28-2023 12:04 AM - edited ‎11-28-2023 12:16 AM

Hello,

 

Trying to perform discovery for linux server which is hardware appliance getting credential issue
1.Getting SSH credential issue - When checked with team internally they said not allowed to configure user account at device end
2.when tried with SNMP only - credential got successful but discovery completed without CI update and discovery status says > Active, couldn't classify ,identification phase not triggered

 

Can someone please help

Thank you

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Prabhjyot Sing1
Mega Guru

‎11-29-2023 06:20 AM

Hi @jack33 ,

 

You cannot discover Linux servers through SNMP protocol, as there are no classifiers or process defined to discovery Linux servers through SNMP.

I would suggest you revisit the Linux credentials deployment to have a non-root credentials for discovery purpose.

 

I am attaching docs for Linux discovery in case you haven't gone through it yet, this explains what is required to discover Linux server.

 

Linux discovery (servicenow.com)

 

Regards,

Prabhjyot Singh

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