Servicenow attributes Vs BMC Remedy attributes

KImran25 · ‎08-03-2023

Hi , Am looking for attribute comparation details for both applications BMC Remedy CMDB Vs Servicenow CMDB.

Example : In remedy Eq admin attribute is equal to Support group in Servicenow. Like this all attributes data is anyone have?

@Servicenow @CMDB

Dr Atul G- LNG · ‎08-04-2023

Hi @KImran25

Greetings!!

I am not sure will you get a straight forward 1-1 mapping to not. For this case , download both tools fields in excel and do manual comparison / mapping.

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G

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Dr. Atul G. - Learn N Grow Together
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Ashok Sasidhara · ‎08-07-2023

Check if the following URLs are helpful:

https://docs.bmc.com/docs/discovery/daas/preparing-servicenow-cmdb-for-synchronization-906457191.htm...

https://docs.bmc.com/docs/discovery/daas/default-cdm-mapping-838557162.html

If you open each of the links given inside the 2nd URL (like 'CDM mapping for host'), you can find the attribute details in BMC for various device types. Then open the corresponding CI classes in the ServiceNow instance for ServiceNow attribute details and compare with the BMC attributes.

Also check if the following youtube videos are helpful:

https://www.youtube.com/watch?v=qHY16HsQ_P8

https://www.youtube.com/watch?v=Wq-AZwQlFaI