ServiceNow Catalog - Short Description Manipulation

[ArunG29061990]

Hi, 

I am modifying one catalog where I need to manipulate the short description. 

My current short description is like "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider"

but my requirement is "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: ServiceProvider"

So I want to remove this KOK - SIDK from every ticket. 

So basically this "KOK - SIDK" is a prefix for each and every tenant but we don't want it in short discription. So how to remove this?

Current code is :

current.short_description += producer.Issue_Category + " - " + "Tenant: " + producer.getDisplayValue("cmdb_ci");

and that tenant value is coming from " producer.getDisplayValue("cmdb_ci");" 

[Eshwar Reddy · Accepted solution]

Hi @ArunG29061990 

To remove the prefix "KOK - SIDK" from the short description, add the following code immediately after the line:

// current.short_description += producer.Issue_Category + " - " + "Tenant: " + producer.getDisplayValue("cmdb_ci");

Insert this code

var prefixToRemove = "KOK - SIDK";

if (currentShortDescription.includes(prefixToRemove))

{

currentShortDescription = currentShortDescription.replace(prefixToRemove, '').trim(); // Remove the prefix and trim whitespace

}

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[Eshwar Reddy]

@ArunG29061990 
Cool
my pleasure

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[ArunG29061990]

@Eshwar Reddy  one quick thing:

can we remove " - " (with space) from ServiceProvider as well? 

- ServiceProvider

[Eshwar Reddy]

@ArunG29061990 
Yes it is possible just update prefixToRemove

var prefixToRemove = "KOK - SIDK - ";

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[ArunG29061990]

yeah, I tried the same (var prefixToRemove = "KOK - SIDK - "😉 but it breaks the code. 

after adding this it even stopped removing KOK - SIDK

so now the result is showing like
Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: - ServiceProvider

[ArunG29061990]

@Eshwar Reddy the main problem is var is not considering the value - so we need to check how var can consider this - (hyphen) as well.