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ServiceNow Discovery-Failed Exploring CI Pattern

Rejeesh
Tera Contributor

While discovering couple of Fortinet Firewall Device got the error "Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall". when checked the ServiceNow documents i found the KB0998081-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998081. As per the KB article we need to deploy the update set "sys_remote_update_set_PRB1524694.xml" to fix the issue. Even after deploying the update set i am still getting the error. 

 

Check For Output Payload Errors

2023-11-29 05:52:14: Identification CI Errors:
Insertion failed with error: Commit was not attempted due to other errors.,In payload no relations defined for dependent class [cmdb_ci_ip_address] that matches any containment/hosting rules: [cmdb_ci_ip_address >> Owned by >> cmdb_ci_hardware,cmdb_ci_ip_address >> Owned by >> cmdb_ci_cloud_db_cluster,cmdb_ci_ip_address >> Owned by >> cmdb_ci_rhv_vm_instance,cmdb_ci_ip_address >> Owned by >> cmdb_ci_cloud_database,cmdb_ci_ip_address >> Owned by >> cmdb_ci_cloud_load_balancer,cmdb_ci_ip_address >> Owned by >> cmdb_ci_cloud_webserver]. Add appropriate relations in payload for '{"className":"cmdb_ci_ip_address","values":{"discovery_source":"ServiceNow","ip_version":"4","install_status":"1","netmask":"255.255.255.240","ip_address":"10.x.x.x","sys_class_name":"cmdb_ci_ip_address"},"internal_id":"4a9ed4391af235582acb906afb0e1611","sys_object_source_info":{},"settings":{},"sys_ire_info":{},"display_values":{}}',Too many other errors,In payload no relations defined

can someone tell me what might be the issue

1 REPLY 1

Art Guerrante
Tera Contributor

Same problem here. We have applied the suggested update set from PRB1524694 and it didn't help.