Hello! I'm a Service Management Lead. I was assigned to initiate and manage a project to mature our CMDB. Right now, it's just a repository of CIs, there's no service mapping or interdependencies. It's taking us a lot of time to identify the impa...
Hi, Does anyone have any experience with dealing with duplicate tags coming from scanning Azure or other cloud environments? We suffer quite significantly from poor tagging data quality and corrections are usually required on the tags inside our Azur...
Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...
To reduce the ITOM License consumption, customer has asked to delete the AWS Sandbox Cloud Service Account CI's from the DynamoDB table but we are not able to delete any record. PFB code created for this and help us if any modification is needed. Cod...
HI, At the creation of a CI into the CMDB, I want to create a relationship to a server CI.The CI is created by the ServiceGRaph Connector For Azure (IntegrationHub ETL).I'm using a business rule that run on "AFTER" "Insert".In this business rule, I r...
THIS IS RELATED TO CMDB Health Rules-Cloud Load Balancer please include duplicate metric when Two or more CI’s have the same Object ID and assign it to XYZ group, install status is installed
I am able to use No relationships to create 2 separate queries to find any CI missing a specific parent each. I am also able to use AND and get the CIs missing both parents. However when I change the AND to OR, I am getting duplicate records, with re...
HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...
Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...
Hi everyone, I am quite new when it come to SNow Reporting. I recently created the below report where I combined the number of closed vs. the number of created incidents per month in a single report. Now I am wondering if and how it is possible to ad...
1. In CMDB health dashboard, we have the graph for Duplicate CIs that is showing results categorized by table names i.e. cmdb_ci_computer, cmdb_ci_printer etc. My manager wants to see friendly names instead such as Computers, printers. Is it possible...
We have an integration user (sopaonly) with roles snc_internal and soap. This user is repeatedly creating duplicate CIs in the CMDB, specifically under the Network Adapter class.I am trying to trace the source of this data population but haven’t been...
Hi,Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,I found this, but it’s not c...
Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...
Hi,Interested to understand where people are putting Ai tools like Microsoft Co-Pilot in their CMDB? We are beginning our journey with expanding our CMDB using CSDM modelling, but not sure where Microsoft Co-Pilot fits.Any suggestions are appreciated...