Discoverable and non-discoverable CI attributes
Is there a list that indicates discoverable and non-discoverable CI attributes?
Forum Posts
CMDB Training/Path
Hello! I am a new hire and was recommended for the CMDB in-person training. I see that the Administration Fundamentals course (SNAF) is a prerequisite and am currently working on it. I have taken a look at the Career Journeys and Paths and am having ...
Resolved! Why is my notification not triggering when a Business Owner becomes inactive
Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...
Email notification
what we have to do in service now should we create a business rule or client script in which wherever we create an incident you need to trigger an email to assigned to the user with a few incident details like incident number, short description and d...
Two way radio/Walkie Talkie in the CMDB
Hi, Just wondering if anyone stores Two way radio/Walkie talkie devices in their CMDB and which class are they using. Thanks.
Integration Lean IX Service Now through REST API
Hi All,We got one requirement regarding service now - leanix integration.scenario -we need to create some records in service now in custom table. only 7 fields there. these records will come from leanix side.for this as per my knowledge, I need API f...
Difference between business application ,business service, application software, application service
What are the differences between business application ,business service, business process, application software, application service, technical Service How are they connected to each other
Is CMDB a paid license?
Hi All, We are planning to slowly decommission our old SN instance as we have moved to new SN instance. There are some modules (custom) in old SN instance which are still active and using CMDB (unmonitored legacy data). Before we decommission old SN ...
load demo data in PDI
Hi, In my PDI, I am unable to load demo data into the CMDB Health Dashboard. For all three KPIs, the values are showing as Not Evaluated. I tried loading data through plugins, but it did not work. Thank you
CMDB query builder report
Hi,I have created the cmdb query builder report to know the servers doesn't have the business application mapped to it.And the report type used as Single score and added to the dashboard. I have updated the ACL to have the report as read only for the...
Adding custom column to strategic planning workspace list view
Hello, I have a requirement to add a custom field from the sn_gf_goal table to the list of columns that I can add to the list view in the strategic planning workspace.Please let me know if its possible to get this custom field to show up as a selecta...
Service Graph connector for Microsoft Azure - Any Takers on Integration Completion
Service Graph connector for Microsoft Azure - Any takers on integration completion This where we are at..... SG-Azure Subscriptions Schedule import- Executed. Once SG-Azure VM's started to put it was pulling 10 millions +of rows in data. I know this ...
Resolved! Change management dashboard
i would like to generate a report to fetch the results of changes with planned start date and time (24 hours) prior to the current date and time.For example: 21-01-2025 11:00, if i search or generate a report then i should be able to see the changes ...
Dead IP's
Hello all!We are working on a huge list of Stale CI's and trying to see what is causing them to go stale, and we have noticed in the discovery logs a lot of "Dead IP's"Is there a way to view the Dead ones and compare to the stales to clear them out? ...
Query related to task2 of micro certification
Greetings!My query is that while performing task 2 I am facing as issue that when I run filter command which is assigned to field is empty and the Assignment Group is Service Desk , then it showing no data for display .How to resolve it?
