SGC / Discovery Create Manually IRE De-duplication task

Joshua Comeau
Kilo Sage

‎03-27-2024 03:32 AM

Is their a way to manually create a de-duplication task for them as it helps us merge the records so we don’t loose data or relationships.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2024 03:34 AM

Hi @Joshua Comeau 

 

https://www.servicenow.com/community/now-platform-forum/manual-creation-of-de-duplication-task-possi....

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Sohail Khilji
Kilo Patron
Kilo Patron

‎03-27-2024 04:12 AM

Hi @Joshua Comeau ,

 

Yes there is a way, you can you can make use of workflow or flow / manually to create de-duplication task before that you need to relift the ACL on reconcile_duplicate_task table. 

 

remove the nobody role from the ACL as like below  :

SohailKhilji_1-1711537817712.png

 

After role removal, you can naviage to the below table and create task manually...

SohailKhilji_2-1711537911619.png

 

(revert changes once done)

 

I hope this helps...


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