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How are you managing/validating the Ownership information of CIs?

Today we are using OWNED BY, MANAGED BY fields for Server and other CIs. But the problem we are seeing is, how to maintain it as users would leave the org, users might change the role, change the department etc and those fields would be outdated.So l...

Suggy by • Giga Sage
  • 787 Views
  • 5 replies
  • 7 helpfuls

Any solution available to remediate CI duplicates in bulk?

We have around 100k duplicate CI's. We want to do like this - consider the recent udpated record as master record and clean our the other records.I know that this is possible in de-duplication workflow, but as we have huge records, looking for altern...

Suggy by • Giga Sage
  • 1286 Views
  • 5 replies
  • 1 helpfuls

Synchronising ServiceNow CMDB whith Jira assets

Dear all,I have setup a dev service now instance with some sample CMDB data.My use case is to setup a sync process of CMDB data into Jira Data center Assets management Does any of you have setup such POC case ?What plugin need to be used in SNOW and ...

User687957 by • Tera Contributor
  • 656 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to stop a scheduled job to run with conditional script

Looking to write a scheduled job conditional script that would query on the assignment group and the short description of the sctask and if it returns true do not run else run the job  Any ideas on what could be wrong with the following script:var gr...

Conditional Scheduled job not working

Need to make a scheduled job not run on the first week of a month and not run on FEB and AUG.Tried this but not working for conditional script of scheduled jobLooking into a conditional script on the months but also more interested on a conditional q...

Results limit in CMDB Query Builder

Hello Community, After building Query with "CMDB Query Builder" i have scheduled daily report by email, via "Scheduled Email of Query Builders". All works good, except that results are limited to only 250 rows, out of 3000.How do i make report which ...

Mantautas by • Tera Contributor
  • 1149 Views
  • 4 replies
  • 0 helpfuls

How to retire a discovery source in CMDB 360?

Hello Experts, Version: Washington D.C. We are not using Service Now discovery but instead use a collection of import jobs and service graph connectors to populate our CMDB. We are using CMDB 360, previously multi-source CMDB. Each of the imports sen...

OT Device Creation

When manually creating an OT Device there are two UI Actions. 'Save' and 'Create OT Device'When you select save the device shows under the cmdb_ci_hardware table, but NOT under the Operational Technology app modules.  If you select 'Create OT Device'...