Should you change personal computer class devices to computer class

[Steven Barber]

Hello all,

I have a question I hope you can help me with.

I have CIs in the personal computer class.

Should I change them to be in the computer class?

[Mark Manders]

We can't answer that for you. Simply because we don't know why you are asking the question. 

What is your business case? Are they really 'personal' computers? So: have you devices in your system that are owned by a person (not your company) but is company software installed and therefor registered? Or are they discovered within your network?

Or was it a mistake? Did someone import/create them in a wrong class?

You haven't provided us with a reason for your question or told us anything about your cmdb setup. I know of companies that put all there computers and servers on the hardware table, because they just don't care. And I have clients that will use as many cmdb tables as they can, just to make the difference.

[Steven Barber]

Hello Mark

Thank you for the response.

It looks like the computers were purchased or DAAS computers.
The computers were created in ServiceNow from 2019-2020. (Asset was created first then discovered)
Yes, they have company software on them.
Most are still being discovered on our network. (SCCM)

I started with the company in 2022 so I'm not sure what was going on before.

[SteveMacWWT]

At our company we recently addressed this same question. We ultimately decided since ServiceNow built connections to other systems places these directly in the Computer class, that we would follow the same pattern. I read an article (I can't find it now) that talked about the pluses and minuses of switching to the personal computer class and the result was that it wasn't a huge difference. Between that article and how ServiceNow does it, it would be less customization to stick with what is out of the box.