Software Installation

[mdsking987]

process by allowing users to request applications directly from the ServiceNow Catalog. Once a user selects the required software

Automated Device Enrollment: Upon approval, ServiceNow communicates with Microsoft Intune to automatically add the user’s device to the appropriate application deployment group.

Seamless Deployment: This integration ensures that the software is deployed to the user’s device efficiently and without the need for manual intervention.

Could anyone please share any documentation or reference material related to this requirement?

[J Siva]

Hi @mdsking987 
We have succesfully configured this in our client environment.

Pre-requisite:
1. Microsoft Entra ID spoke, Microsoft Intune spoke (optional)

2. Software details (Intune package install group name and Object GUID from Entra ID)

3. Create service principals in Entra ID which helps you to build integration between ServiceNow - Entra ID and Intune

Make sure you have the user’s device Object GUID and the Intune package install group Object GUID in ServiceNow. If they are not present, you will need to retrieve this information first. Without these details, you cannot build the automation.
If you already have this data, the process is straightforward, just use the OOB spoke to add the device to the Entra ID group.

Regards,
Siva

[mdsking987]

Could you share the high level implementation process if possible?