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stop SLA Clock

UjjwalJ
Tera Contributor

‎06-03-2024 01:22 AM

We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. 
Is it possible, if yes then please suggest. 

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Dr Atul G- LNG
Tera Patron

‎06-03-2024 06:39 AM

Hi @UjjwalJ 

 

We can stop SLA based on Date , but SLA will only stop if condition matches.

 

AGLearnNGrow_0-1717421962561.png

You can add that custom field in condition and test.

 

 

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