Widget Current Data Date

Randy Ficken · ‎05-30-2024

I am relatively new to ServiceNow and my issue is in the CMDB health widgets I have Data from Mar 26. I go to the dropdown box to adjust it and I cannot go beyond Mar 26. The calendar advances, but dates beyond Mar 26 are not highlighted.

AJ-TechTrek · ‎05-31-2024

Hi @Randy Ficken ,

Could you please let me know which CMDB widget you are using on your CMDB health Dashbaord.

Also make sure , You configured the scheduled jobs to update the CMDB health based on your Needs Like Daily , weekly etc. I am pretty sure , that will be having the cause.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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Randy Ficken · ‎06-03-2024

Thank You Ajay,

You pointed me in the right direction. I dug into the Performance Analytics jobs and found about 80% failing with Admin authority. Going to Users I found Admin locked due to our Admin being let go. The failure/warnings were also being sent to him where we were not seeing them. I unlocked and ran most manually then through the weekend all completed successfully with current updates displayed in the dashboards.