stop SLA Clock

UjjwalJ
Tera Contributor

‎06-03-2024 01:22 AM

We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. 
Is it possible, if yes then please suggest. 

0 Helpfuls
  • 243 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-03-2024 06:39 AM

Hi @UjjwalJ 

 

We can stop SLA based on Date , but SLA will only stop if condition matches.

 

AGLearnNGrow_0-1717421962561.png

You can add that custom field in condition and test.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls