stop SLA Clock

[UjjwalJ]

We have a requirement to stop SLA clock based on value in a date/time field. Value in that field is input by user - it is not captured based on any event on the Case. 
Is it possible, if yes then please suggest. 

[Dr Atul - LNG]

Hi @UjjwalJ 

We can stop SLA based on Date , but SLA will only stop if condition matches.

You can add that custom field in condition and test.