Hi Community,
As an admin, I recently updated the tags field on a specific Location ID in our ServiceNow instance. While I can see the updated tags as expected, the user who raised the incident (i.e., the incident's caller) is unable to view these tags.
Has anyone faced a similar issue? Is there a permission or configuration setting that controls visibility of location tags for end users or incident callers?
Any guidance would be appreciated!
Thanks in advance.
