tags

[tarunpratap]

Hi Community,

As an admin, I recently updated the tags field on a specific Location ID in our ServiceNow instance. While I can see the updated tags as expected, the user who raised the incident (i.e., the incident's caller) is unable to view these tags.

Has anyone faced a similar issue? Is there a permission or configuration setting that controls visibility of location tags for end users or incident callers?

Any guidance would be appreciated!

Thanks in advance.

[GlideFather · Accepted solution]

Hi @tarunpratap,

the tags have limited visibility:

Check that tag if it is not visible for you and only you (which is the default attribute upon creation), but you can set it for a specific user, role or group:

To find this, go to Tags [label]:

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/label_list.do

Let me know if that helped

[tarunpratap]

Hello Dear,

Good day!

Very Impressive, thank you so much for the solution.

Thank you so much!

[GlideFather]

Hi @tarunpratap,

I'm glad if that was helpful for you, that is why we all are here - to help each other :)))

Have a wonderful day!