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The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account

anhpt
Tera Contributor

‎07-24-2024 01:13 AM

Hi folks,

 

Currently I faced the issue when trying to setup the connection between ServiceNow and AWS.

From AWS side, they will provide the permanent credential (setup AIM user with readonly policy).

In SN, we setup the credential and Service Account (member account), but when using Cloud Discovery Schedule, and verify the account, the error display "The credentials can't be used with the account ID provided Pattern name: Amazon AWS Service account". Please help to advise how can fix it? Thank you and appreciated.

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AJ-TechTrek
Giga Sage
Giga Sage

‎07-25-2024 09:16 PM

Hi @anhpt ,

 

Refer the below Below KB, Might this will help.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748234

 

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Thank You

AJ - TechTrek with AJ

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