To handle staled cis in cmdb.
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05-16-2022 06:26 AM
Hi All,
What is the best and correct way to handle/reduce staled cis in cmdb. How can we get list servers with mapped applications like webservice, tomcat servers, tibco cis, mssql db etc. In my instance I am having more than 8k staled cis. So I thought to retire all related cis that are mapped to retired server. While searching in relationship table, I am not getting mapped application. While trying with query builder, Iam getting very few result. Can anyone please assist?
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Data Health Tools
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05-16-2022 10:28 AM
Have you enabled the CMDB Health Dashboards (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen...)?
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05-17-2022 12:50 AM
Hi Philip,
Yes we enabled cmdb view dashboard. From there only, I got this staled ci count as 8K.