Discovery plugin could not be activated on PDI in Washington Version
Discovery plugin could not be activated on PDI in Washington Version when tried to install from Developer site.Please suggest.
Forum Posts
How to add Incident, Problem, Change detail tabs in related list of a CI?
Hi, How to add Incident, Problem, Change detail tabs in related list of a CI?Screenshot has been attached for more details. Thanks in advance.Screenshot: Regards,Dusmanta
Resolved! Operating hours for a location
Is anyone tracking operating hours for a location (cmn_location) record? If so, how did you go about it?
Looking for guidance on using the "life cycle stage" and "life cycle status" fields
Hello,We are starting with CMDB project in a new Washington instance, where we will populate physical and logical and conceptual CIs. I am looking for guidance on which fields to use to track the status of a CI/Asset?Should I use the old fields - ins...
Resolved! "Before load" logic to ensure data quality in CMDB
Dear experts, What is the "before load" logic to ensure data quality in CMDB. I read this in NowCreate. It says: If you have already implemented it within your organization, consider starting with a stabilized CMDB. Re-architect existing integr...
Endpoint api/now/table/cmdb_ci_computer
Hello ServiceNow Community,I am looking for guidance on which modules I need to enable in order to use the endpoint /api/now/table/cmdb_ci_computer for all CRUD operations (POST, GET, DELETE, etc.).My goal is to keep the module count to a minimum to ...
Managing SLA Summation for Incidents with Multiple Priorities
At the company where I work, when changing the priority of an incident, a new SLA line is created. However, for contractual purposes, I need to know the REAL SLA by summing all SLA lines from my team if the incident has been closed by us. When search...
Probe settings 'IPs' for tls_ssl_certs port probe
Hi Can someone explain the use case for the settings 'CI's' and 'IP's' on Port Probe configurations?We are using the tls_ssl_certs Port Probe to populate the certificate management module. In use this will discover certificates that are hosted on CI'...
Asset Substate Best Practice for Retired VM / Cloud PCs, Retired > Disposed deemed inaccurate
In working with our Asset Management Team, they've brought up a request to add a new Substate for Retired VMs/Cloud PCs. "Disposed" was proposed, but feedback received stated that Disposed didn't properly reflect a virtual workstation, and something ...
In Archive rule, why 'Retain references' field is read only once checked?
In Archive rule, why 'Retain references' field is read only once checked and saved? Why so? The same is mentioned in docs also. But I can uncheck from list view. Is there any impact if I uncheck in list view? If no, still wondering why its happening ...
Resolved! How to write a business rule or script for quantity field
Looking to know how to write the code/rule for the following: Need to order is a formula field that describes the need to order Assets to the maximum level once they have dropped below the min. Scenario 1:“Min” = 5, “Max” = 10, “quantity in stock” =...
CMDB Relationship Suppression
I have noticed that a downstream relationship can suppress an upstream relationship with the same CI within the Upstream/Downstream view of a Business Service. The relationship types are different (Depends On::Used By) for the downstream and (Consum...
How to apply pagination in the scripted rest api Resource for GET call
Hello All, I have a custom table X and it has 10 lakh records and the requirement is to create an API to pull all the records with field, value information in JSON format with fieldname as Key and field value as Value.I have created a Scripted Rest A...
Query on 'Duplicate of' field in CMDB
I am referring to this doc - https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/id-detect-dup-ci.html I see there are 2 contradictory statements:1. During matching, the identification engine filt...
Is it possible to Import 3rd party data into CMDB using Flow Designer and using IRE?
Is it possible to Import 3rd party data into CMDB using Flow Designer and that data should go through IRE engine?If yes, can you please share the steps/details. Thanks in advance!!!
