Requirement- Created one catalog item and in this approval is added to line manager...but the requirement is that approval should not trigger when the ritm is trigger through automation BR. Can anyone let me know how can we restrict this?
Dear All, We're struggeling setting up a proper IH-ETL import for CIs which have defined dependencies (e.g. MSFT SQL Instance, Kubernetes Namespace etc.). We are not even able to create a relationship between 2 existing CIs having a dependency. ETL a...
Hello, Is there a way to configure the CMDB workspace for only principal class CIs? Thank you!
Hi Team, Need your helps on the below: Recently we have Application services using Service Mapping but post discovery we are seeing Application Service name and Application is same. So help me to understand why the name is populating same as both tab...
Hello Guys, I need updated a lot of stale CIs. For to do it, I created the workflow below but is nor working.Do you have any idea where the error is? Step1: Step2: Step3: Can you help me please ?
I have created a new tab in APM software table. In this tab, I want to display (Read Only) all of the servers in the cmdb_ci_server table that have a name that matches the Name field in the current record you are viewing. For example…If I am in the A...
Hi There, I have a requirement to share list of fixed asset data which has depreciation value less than 5k.
Hello Guys,I want to use the Data Management Update Job for update some fields in some CIs.I am using just 3 as a test in my Dev Instance: This is the Job that I´m creating: When I execute the job, I have the success status: But in the CI form I ca...
Hi,I am using Service now from 2015 in which I am the CMDB (HAM & SAM) caretaker in my company.Have basic queries regarding certifications, Please help.1. Do I need to take CSA Ceritifaction or can I directly take CIS - PA Ceritifaction ?2. Since I t...
Hello Guys,I´m creating a new policy in CMDB Data Manager.I want to add the Metric Field in the Filter conditions, but I can´t find the field. I have this field (yellow) in the table: cmdb_health_result And I want to add the field in my conditions f...
Hi all, First community post, so please excuse if the post is in the wrong place. I work for a large mining organisation and we have recently migrated from an outdated, over customized instance of servicenow. With the instance we have rolled out a ra...
In the following playbook: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200 It states:Note: there might be duplicate names that are false positives. This can occur when a location name is a common suite, branch or some o...
Hi all! I was wondering if there is any repository or similar to find presentation's slides from ServiceNow. I was watching this TechTalk https://www.youtube.com/watch?v=J7MJb6yJwiI&t=2330s and there is a link that sends you to the slides but it does...
Hello Experts, Did someone come across the following ?
Hi Everyone, I am working on implementation of data manager policies in CMDB. We do not have CSDM implemented. I want to use legacy fields operational status, install status. We were advised to turn off something first if we want to use legacy fields...