CMDB Data Manager - Attestation by Service Owner / Delegate

We are looking at CMDB Data Manager to attest CIs which are manually maintained. For infrastructure using the support group is the logically approach, however for services the service owner and/or service owner delegate would be attest. Data Manager ...

Robust transform engine - create all servers in the Server class

Hi, I'm relatively new to use the IRE and RTE so wanted to ask for some advise. Our data model has all servers being created in the Server class, rather than the child classes such as Linux and Windows. I've recently set up integrations for Intune an...

Instance Memory Issues with Scheduled Job

Hi there, I have been working on a scheduled job to import chromebooks using the Google API into the cmdb_ci_computer table. It has been working okay but everytime it runs until our instance runs out of memory and crashes. I have tried numerous ways ...

CI a Priority urgency from third party tool

Hello Everyone, We are integrating the third party tool to get the CI’s data in ServiceNow and would get values for Priority and Urgency associated to CI. As per the customer requirement, we need to map this data over the CI only. For this, we need t...

"parent":0,
 "child":9&#13 this is the xml got as input in mid server discovery what's this code

Fix pattern failure: Linux Server - Missing Matching Attributes

Hi, I am facing issue when discovering for Linux Server and the error message which I got after running horizontal Discovery is as below:Could anyone please help me on this?

Fax with ServiceNow

Hi Team, It is possible to send a Fax with ServiceNow ?If yes, could you please provide more information. Thanks,Akshay

I want to pull MRVS variables in Database View Report

I am struggling to pull MRVS variables from Requests into the Database View Report.I want to display the variables into the report.

Report on Server Relationships

We are looking for a solution to report on servers that do not have relationships to Business Applications or Tag-Based Application Services (such as 'Consumed by' or 'Depends on').  These show in the Related Items sections, but they are not searchab...

Why slave switches not getting discover?

Hi Team, I would like to ask for assistance in this matter. We have several CIs under IP Switch class stake true and having master and slave relationships. The CI's names and serial numbers differ, but the IP address remains the same.During discovery...

Create relationship b/w Load balancer, Linux server Using Traversal rules in Tag based mapping

Hi Team, We have implemented Tag based Service mapping. We could see tagged CI list having multiple Load balancers, Linux server, Virtual machine instances, and DB's, The view Map showing flat graph, But we are expecting to show relationship between ...

Identification & Reconciliation Engine (IRE) and Domain Separation

Hi,We are using the IntegrationHub ETL which processes data through the IRE on a Domain Separated platform. I am aware that IRE works with Domain Separation "Internally, the identification engine causes the current domain ID of the user to call the i...

Seperate CI for hardware and OS?

I'm new to ServiceNow and have a question. The organization i'm working in wants to use ServiceNow CMDB also for the datacenter. Here we have hardware hosts that run an OS for a user. The ServiceNow teams wants the physicals host and the OS to be rep...

I need manage custom assets and thier related incidents

I neeed manage all our company api as assest (each api as single assest) next i need to manage incident for each api , this incident and that assest should be interconnect , how to do ? anyone help me , Thanks in Advance