Top Ways To Leverage a Healthy CMDB

[adamtoth]

Hello all,

I am looking for some recommendations on next steps. Once a company has their CMDB in a healthy and accurate position what are the best ways to take advantage of it? In terms of other ServiceNow products/applications that can be used to drive value to the company?

Thank you!

[Ashok Sasidhara]

For majority of organizations, the primary business benefits would be the following ones related to ITSM:

i) Incident management: Availability of good quality CI data and relationships enables quicker and more comprehensive incident root cause analysis and impact analysis. This will speed up incident resolution and improve end user satisfaction.

ii) Change management: Visibility into key CI attributes and dependencies will help in improved change planning. This will help in faster roll out of changes and also reduce the risk associated with them (thus reducing incidents from failed changes).

Other common business benefits for Organizations are improved visibility for the operational data of assets (Enabling more effective ITAM) and proactive management of alerts (Improving ITOM through proactive outage reduction and minimization of impact caused by outages).

You can refer the following document from ServiceNow for a comprehensive list of business benefits of a healthy CMDB.

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/insight/cmdb-...