Tracing back updates through History and Sys Audit
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01-30-2025 12:31 AM
Hello,
there have been happening strange things in our instance. We noticed a few days ago that System is performing an Update on certain approvals in Requested Items. For example there is a RITM which needs approval first from our Servicenow Developers and then from SDM. After its approved by us, it sets the SDM approval automatically to "no longer required".
I have found in the history that its an update done by system, also i could find the sys audit entry.
In the Transaction Log and in the Scheduled Jobs nothing was running at that time.
Also i am not able to reproduce the issue as it happens randomly and not on all Requested Items.
Do you have an idea how i can find out what could do this update?
Thanks a lot in advance!
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Data Foundations
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01-30-2025 01:00 AM
how are the approvals configured?
Did you check it's configured to get approved if any 1 person approves since it's a group approval?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 12:01 AM
the approvals are configured in the flow designer
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02-04-2025 12:02 AM
i will check it, thanks for the reply. I have currently problems with the flow designer but as soon as i can access it again ill check