Hi Team, We are trying to import data from excel to ServiceNow using Integration HUB ETL.Our excel data has Parent-Child relationships in excel.Example- Equipment-->Slot-->Card-->PortMulti level relationship. How can we import data along with relatio...
Hello, As of today, I've been running Certificate Discovery for some months and already more than 2,500 Certificates are in our CMDB. Now I'm interested in discovering one Certificate in a Windows Server that expired last month and gave us issues, a...
HI Team, There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident
Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
I am trying to get access to newer versions of the Font Awesome Icon fonts from within my instance. I already have this working by using the attachment table and referencing the font files from the attachment table in the stylesheet for my servic...
what would be best role to provide read only access for cmdb_ci_server table for api user ?
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...
I am working on an extension section where I need to pull a file from the device and trying to pass it down to Pattern Pre/Post Script (When to execute = Post sensor). In this process, I pull the data and storing it in pattern table>column but not su...
Hello, I am trying to integrate Service graph connector for Solarwinds with ServiceNow but I am getting below error message. Please anyone help me on the below error and how to resolvecom.snc.process_flow.exception.ProcessAutomationException: Error c...
We have a problem with one field ip_address. Field is added to the form in a default view through form layout This field is also added via form designerWe've checked client scripts, ui policies, acls, dictionary entry, table settings as well - nothin...
