What is CMDB Identification & Reconciliation?
Please give an example on the same
Forum Posts
Resolved! Use of CMDB category and subcategory
Hi Guys, We have noticed that in our CMDB "Category" and "Subcategory" attributes are populated for some classes. But lot of CI classes are missing category and subcategory field values. Does anyone know what is the use of these attributes in the CM...
Resolved! How to update the alm_hardware table from Integration Hub ETL
I am building a new import using IntegrationHub ETL and am wanting to update asset related fields as part of the transform map. These fields currently do not exist on the CI record and I don't want to have to create custom fields on the CI to populat...
What CI Class used for a PBX?
Good Day All.My business is asking to register Cloud PBX in to the CMDB. I'd like to know what CI Class other customers are using for a PBX?Thanks in advance.
Resolved! Can you change the Hierarchy of CMDB Classes after they've already been created?
Imagine a class structure as follows:Config Item [cmdb_ci]Facility Hardware [cmdb_ci_facility_hardware]Furniture [u_cmdb_ci_facility_furniture]Desk [u_cmdb_ci_facility_desk]Table [u_cmdb_ci_facility_table]Chair [u_cmdb_ci_facility_chair]Lectern [u_cm...
CMDB Health Dashboard Scheduled Jobs
Only Admins are able to view the CMDB Health Dashboard tab for scheduled jobs, which provides a list of calculated scores for completeness, compliance, correctness, relationship compliance, relationship calculation and top task generating CI's. Howe...
What is the significance of credentials in Discovery Process?
Please explain the following questions as well.1) What are credentials?2) In what phase of discovery credentials are used?3) How are credentials used ?4) What is credential affinity ? explain with an example.
Resolved! Populating Full Location Field in Incident Record with full Hierarchy
Hello!I'm currently working on improving the data reported to our incident records for our facilities department but am hitting a road block. I have established child locations within a venue and was able to have the fields populate respectively in ...
Need Steps to Create a SNMP Classifier for .......
Hi Team, I need a steps to create SNMP Classifier for my one of my phones. can someone help me to get this? Thanks,Gan
How to get all results from a Paginated API using REST Data Source
I am currently trying to retrieve all records for a Paginated API using the REST Data source type and then using the ETL plug in to transform the information onto the appropriate CMDB Tables. However, I am not sure how to gain all the records from ea...
Resolved! data certification
Hello good morning,I wanted to make a query about data certification.I have a request that not only the assignee can certify but also a new field called delegate,When a delegate is assigned in a businnes_app, a list type field is automatically filled...
Dependent CI Cleanup or stop discovery
Hi Team, We could see around 6000 to 7000 CIs getting created every after discovery and most of them dependent Cis like Switch forwarding rule, Switch port, Router interface IP Address, Hardware type, etc., and it's causing our ServiceNow getting slo...
Resolved! Recommendations for creating Orphan rules
Hello! So 2 things:1) I ran the Fix script listed here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829101and found that it seems to be the case that 56.58% of our CIs in our CMDB have invalid references (including those w...
How VMI find corresponding server CI? and How VMI deal with duplicated vm instance id from multiple vcenter?
I am get little bit confuse for how VMI mapping with Server CI, I was thought by BIOS UUID/Serial Number, but I see duplicated BIOS UUID/Serial number due to backup/restore(dxxx cohesity), vm cloning, and DR configuration. They are definitely differe...
"Virtual Machine Instances" relating to "Windows server" or a "Linux server", how?
"Virtual Machine Instances" (VMI) are like the name implies, the machines, a "Windows server" or a "Linux server" are the systems that are installed on those MVI's, how are they supposed to be related? In our discovery, I have none related, I only fi...
