We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...
I am trying to troubleshoot a persistent error with regards to our discovery process. Failed Exploring CI Pattern, Pattern name: {product name redacted}2023-12-21 22:06:55: Identification Engine: Discovery status is FAILURE, Identification sections i...
Hi All, When we run report on task_ci table , configuration item display name not showing correct value, but when we open individual record they are showing correctly. and same report I created at table level list view its working fine.. Can anyone h...
Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...
Hi,We are trying to integrate Manage Engine OPManager with ServiceNow & we followed below process.https://www.manageengine.com/network-monitoring/help/integrate-servicenow.html But we are observing below issues:- 1.For Windows & Linux CIs which sync ...
Hi CMDB Query Gurus,I have a query against the cmdb ci table that correctly returns 41 records for a specific location (image1). When I add the Application class no rows are returned because that table is empty (image2). Is it possible to add that ...
When a new server is provisioned, the 'Application' name from the new server request RITM should be populated to the 'Hosted Application' field for the new server CI record in CMDB.Also, the Application mentioned in the RITM should have 'Runs on' rel...
Hi Team, I am trying to reclassify the records from Business Service class to Service offering class by using flow designer got the below error. Please let me suggest how to rectify the above issue. Thanks,Madhu.
I tried to do group-by for configuration item a group was shown with sys_id ,when i opened the group of configuration items ending with sysid its showing empty in the configuration item field?
Hello, It appears that the automatically created VM schedules that can run after the primary cloud discovery are unable to exclude IP addresses. I have a use case where I want to exclude IP addresses (hosts) from this schedule. Does anyone know how t...
How to update the cmdb ci storage volume table by using cloud events.example few records those got deleted in the cloud level but still showing installed in our system.
I am building an integration using Integration Hub ETL. I need to map some of the data to fields in the alm_hardware table. How can I create mappings to this table? I only see tables under cmdb_ci.
Hello All, I'm wondering what will be the best process for virtual appliances in CMDB. The virtual appliances like IP routers, firewalls, etc,.. are being discovered in CMDB which creates the VM instance record and the hardware applaince record which...
Around 6 years back one of the customer asked us to retrieve the patches related information using Discovery product.That time had came across this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695180 Even today it...
Hi, I am unable to set the default value for the install_status field which is in the cmdb_ci_vmware_instance" table. I am trying to do this by disctionary override. But resulting as "invalid insert" . But i can do this for the other tables. Could so...
