Desktop OS Configuration Item Class Suggestion
Does anyone have an alternative suggestion for how to classify Operating Systems such as Windows 10 CIs? We are using Class = Desktop Software for these. Any other thoughts? Thanks in advance.
Forum Posts
Business Rule Not Being Triggered When an Update Made from an Update Set?
Hello, We are trying to capture updates made to the dictionary table so created a business rule on the discovery table to capture the updates but it's only capturing when a manual change is made on the table not when an update coming via an update se...
Discovery of stack switches
Facing same issue https://www.servicenow.com/community/itom-forum/how-to-avoid-cisco-stack-network-device-configured-with-same-ip/m-p/942165
InTune Service Graph Connector overwriting computer fields in the CMDB
We recently activated the InTune Service Graph Connector as part of a SAM Pro project. The connector had been tested in our Test environment prior to being activated in Prod. Shortly after activating the Connector, we found that that thousands of ...
Populating choice field ("Install status") on printer form using integration hub ETL
Hello,I am using Integrationhub etl for mapping the printer data. I imported the data from excel sheet. In excel sheet, I have a field called state having choices Installed and in stock. Iam mapping this field to "Install status" on cmdb_ci_printer f...
Mid server discovery
Hey I am having issues where the mid server discovers some devices and some aren't. For example - Consider a site having multiple devices such as network devices / windows machines / handheld devices. From which all the network devices are getting...
Resolved! Change the layout of the magnifying glass item
Hi, team. I would like to know how to change the layout to which the reference item refers in the application scope. I was able to make changes in the global scope, but I'm not sure if it's the application scope. Thank you for your reply.
Want to know how to change table permissions in serviceNow for a user
I have spinned a ServiceNow instance. It's a trial account. with URL "https://dev141754.service-now.com/"i am using this API "`https://${Servicenow_instanceName}.service-now.com/api/now/table/sys_properties?sysparm_fields=value,name&name=glide.login....
SCCM Service graph connector field mapping
I am replacing the old SCCM integration with the SCCM Service Graph connector. We have a field we have been populating using a modification to the old tool. It only populates a particular CI (cmdb_ci_computer) field if that field is empty. If the fie...
Resolved! CMDB Governance model
Hi,We just migrated to ServiceNow OOTB instance in our organization and the initial discovery and CI population is almost done.To support the ongoing CMDB maintenance activites, we are thinking to implement a Service request form which users can subm...
Resolved! I want to update the missing attributes information in CMDB for Application services
Hi Team, I have some missing attributes in CMDB for application Services. Key fields are not updated (Empty) i want to get them updated by Service Owners, what is the best approach to get the updated in CMDB. ThanksBhaskar
Integration HUB ETL staging table having empty fields
I am trying to populate data with integration hub ETL class printer. I created one data source when I am loading the data cost is not getting populated in -prepare source data for mapping I changed the data type from decimal to currency when I loa...
SCCM Graph connector not creating records in sys_object_source and cmdb_ci_computer table.
I have recently migrated from SCCM2016 to the SCCM Graph connector. All the data are getting populated in the Import set table i.e sn_sccm_integrate_sccm_2019_computer_id, however, a few of the records are not coming nither in sys_object_source nor i...
What is the purpose of the Printer Queue table?
What is the purpose of the Printer Queue table (autopopulated by Discovery)? The table seems to sit out there by itself and not certain where discovery gets the information (I assume Servers) but it seems there are no references or relationships cre...
How to Start CMDB learning?
Could you please provide me to guide for learning? And any learning suggestions ON CMDB
