unable to add dot walked field in the list configuration

RajeshS45028713
Tera Contributor

Hi Community,

I'm facing an issue where dot-walked fields (for extended tables such as User and Department of User) are not displaying any values when added to the CMDB list view.

Has anyone encountered this issue or know how to fix it?

2 ACCEPTED SOLUTIONS

Bhuvan
Kilo Patron

@RajeshS45028713 

 

Go to CMDB table where you would like to add dot walked fields, for example cmdb_ci.LIST

Bhuvan_1-1757295761679.png

Right click on  column -> Configure -> List Layout. Go to field that you want to dot walk and select Expand selected reference field

Bhuvan_2-1757295924788.png

Select the dot walked fields and add from available to selected slash bucket and save the record. To view configuration item table fields again, click on Configuration Item fields

Bhuvan_3-1757295985175.png

Bhuvan_4-1757296087540.png

You can add or remove dot walked fields from personalize list view

Bhuvan_5-1757296122281.png

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

@RajeshS45028713 - did you get a chance to check?

 

 

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

View solution in original post

6 REPLIES 6

M Iftikhar
Mega Sage

Hi Rajesh,

Yes, this can happen when adding dot-walked fields into a list view. By default, ServiceNow only displays fields that are explicitly part of the table. To show dot-walked values (like User -> Department) correctly, you need to:

Go to the list view -> Configure -> List Layout.

Use the dot-walk option when selecting fields (expand the reference field, e.g. User, and then choose Department).

Save the list layout.

After this, the values from the related table (like Department from the User record) will display properly.

👉 No need for database views or custom scripts just make sure the dot-walk is done through the list layout configuration.

Hope this helps!
Thanks & Regards,
Muhammad Iftikhar,
If my response helped, please mark it as the accepted solution so others can benefit as well.

Ajay_Chavan
Kilo Sage

@RajeshS45028713 - Go to the list view -> Configure -> List Layout.

 

Select the refernce field that you want and click below icon

Screenshot 2025-09-08 at 02.38.47.png

 

then add the required filed/dot walk field

Screenshot 2025-09-08 at 02.39.22.png

 

 

 

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

@RajeshS45028713 - did you get a chance to check?

 

 

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Bhuvan
Kilo Patron

@RajeshS45028713 

 

Go to CMDB table where you would like to add dot walked fields, for example cmdb_ci.LIST

Bhuvan_1-1757295761679.png

Right click on  column -> Configure -> List Layout. Go to field that you want to dot walk and select Expand selected reference field

Bhuvan_2-1757295924788.png

Select the dot walked fields and add from available to selected slash bucket and save the record. To view configuration item table fields again, click on Configuration Item fields

Bhuvan_3-1757295985175.png

Bhuvan_4-1757296087540.png

You can add or remove dot walked fields from personalize list view

Bhuvan_5-1757296122281.png

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan