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Unable to change class value for few CIs

K14an
Tera Contributor

‎02-16-2025 11:35 PM

Hi,

 

The project I am part of has a situation where there are stale CIs lying in cmdb_ci class. These CIs have to be moved to their right classes as the immediate task.

 

I was able to update the classvalues for majority of it, however there are few entries with the error=Security doesnt allow you to update the field.

 

My confusion is - how was I able to update the class for remainder of CIs? Can someone please point me to right direction of investigation? Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-17-2025 07:02 AM

Hi @K14an 

 

https://www.servicenow.com/community/developer-forum/changing-the-class-of-an-existing-ci/m-p/149284...

 

https://www.servicenow.com/community/in-other-news/when-configuration-items-go-stale/ba-p/2271632

 

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