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Unable to locate the source of form banner on CMDB table

Ashok  kumar
Tera Contributor

Screenshot_20-2-2026_173058_marsprod.service-now.com.jpeg

Hi @every 
I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened 

so now I would like to change the URL for "Click here to chat with us in teams"

can anyone help to find the source of Configuration

Thanks in Advance


8 REPLIES 8

Hi @GlideFather 
Thanks for your response 
This is a message populating on the CMDB table, when I have opened any computer or any Application
This is not something like addinfoMessage because when I clicked on "Try THE NEW CMDB WORKSPACE" CMDB workspace URL is opening and when I clicked on " Click here to chat with us in teams" a Microsoft teams URL will be opened.
Now we would like to update the Microsoft teams URL, hence need to find the source of the configuration


Thankyou

@Ashok Kumar OK, Then check the client scripts as it is in backend UI.

 

apply what I suggested above and I am pretty sure that you will find it from there:

https://yourinstance.service-now.com/sys_script_client_list.do

 

apply condition:

scriptLIKEaddInfoMessage^scriptLIKETry the New CMDB^sys_class_name=sys_script_client

 

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100 % GlideFather experience and 0 % generative AI

Yes I have checked but I have not found any related to this

@Ashok Kumar do you use SN Utils (browser extension)? it's a tool for admins/developers.

 

If you install it to your browser, than in native UI you can use a slashcommand (press / symbol) and the write: "/code try the new cmdb" and press enter. It will search through all the codes (BRs, script inludes, client scripts, widgets, ... almost everything) with the key "try the new cmdb" to identify how it got there. 

 

Eventually you can check system properties and/or UI messages from the same phrase, perhaps it's not hardcoded in the client script, instead it's a prop or message so maybe that's why you couldn't find it in the client scripts... 😕

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100 % GlideFather experience and 0 % generative AI