We are pleased to announce the following new enhancements for the CMDB and Service Graph Connectors currently in the ServiceNow Store:
As businesses evolve, so must their technology and Service Operations platforms. ServiceNow has consistently been at the forefront of innovation in this domain, continuously refining and enhancing its products to meet the changing needs of customers. Store releases in April and May bring new enhancements to the ServiceNow CMDB Workspace. These updates can be accessed by upgrading to the CMDB Workspace version 3.4 and represent continuous incremental improvements to the user experience, making it even more seamless and efficient for customers to get real-time business insights and value from their CMDB data.
Insights Module: Streamlining CMDB Feature Adoption
The newly introduced Insights module is designed to make it easier for users to find and adopt CMDB features. This centralized location serves as a hub for data intelligence, providing an intuitive platform to help users make the most of their CMDB. By simplifying the process of discovering and utilizing CMDB features, the Insights module empowers users to optimize their configuration management processes and drive better business outcomes.
Not only does the Insights module streamline feature adoption, but it also serves as a central location to propagate data intelligence throughout the organization. This means that users can harness the power of data to make informed decisions and identify opportunities for improvement within their IT infrastructure.
Intelligent Search: Enhancing Flexibility and Accuracy
In today's fast-paced business environment, it's crucial to be able to locate and access information quickly and accurately. With the latest enhancements to the Intelligent Search functionality in the ServiceNow CMDB Workspace, users can now enjoy more flexible and accurate searches with an even greater tolerance for variation of wording in their natural language CMDB searches. These improvements enable users to find the information they need faster and with greater precision, ultimately improving the efficiency of their IT service management processes.
The upgraded Intelligent Search functionality allows users to customize their search criteria, filter results, and quickly locate the data they need. By making it easier to find relevant information, ServiceNow CMDB Workspace empowers users to make more informed decisions and respond to business needs more effectively.
CMDB360: Simplifying Comparison of Multiple Data Sources
ServiceNow's CMDB360 has long been a valuable tool for IT professionals, providing a comprehensive view of the relationships and dependencies within their organization's IT infrastructure. In the latest update, CMDB360 has been enhanced to allow for easy comparison of up to three sources, enabling users to see differences between each source at-a-glance. This new feature streamlines the process of identifying discrepancies and reconciling data, ultimately improving data accuracy and quality.
The ability to compare multiple sources within CMDB360 is a game-changer for users looking to maintain a single source of truth for their IT infrastructure. By simplifying the comparison process and facilitating a more efficient way of managing data, this enhancement improves the overall user experience and allows organizations to make more informed decisions based on accurate and reliable information.
New Service Graph Connectors
Google Cloud Platform (GCP)
The Service Graph Connector (SGC) for the Google Cloud Platform (GCP) is now available in the ServiceNow store. Together with the previously released Service Graph Connectors for AWS and for Azure, this new plug-and-play integration enables ServiceNow customers to quickly and efficiently connect data from all the major cloud providers into the CMDB. Choose to manage the multicloud in your CMDB in just hours, not days or weeks, with simple easy-to-manage credentials, and instantly bring the power of the entire platform: visualize the cost and resources in multiple cloud instances on one intuitive dashboard, reduce software costs by pulling in all software installed on all cloud platforms, and automate Service Operations for cloud instance.
Infoblox
The Infoblox SGC leverages one of the most relevant third-party data sources for IP Address configurations for servers including primary IP Addresses, allocated Ips, subnets, private IPs and IP Pools.
AWS SGC enhancements
We work to improve every Service Graph connector after the initial release. Multiple enhancements to the AWS SGC now support connecting to data from multiple organizations, automating key rotation when credential change, and additional fidelity on server class.
